Standard appointments are 50 minutes and are available in person in Stoke-on-Trent or online across the UK.
[FROM-LOUISE: confirm fees, out-of-hours policy, and insurance/rebate details.]
Funding & insurance
[FROM-LOUISE: funding and insurance — private health insurance, Access to Work, EHCP-related work, self-funding.]
Private health funds
I can provide receipts for insurance claims — check with your insurer what is covered.
If you need to cancel or reschedule your appointment, please notify us as early as possible. Our cancellation policy is based on business days (Monday to Friday, 8am–5pm), excluding public holidays. This gives our team the best chance to offer your appointment time to another client and helps us avoid applying a cancellation fee wherever possible.
When an appointment is cancelled, I actively try to offer that time to another client. If your appointment time is filled, no cancellation fee will be charged. Please note that cancelled or rescheduled appointments cannot be claimed on insurance.
Notice periods and fees
- More than 2 business days' notice — No charge
- 2 business days' notice — 50% of the session fee
- 1 business days' notice or less (same business day or the business day before) — 100% of the session fee
- Non-attendance without notice — 100% of the session fee
For example, if your appointment is on a Friday, you can cancel or reschedule anytime up to and including Tuesday at no charge. Cancelling on Wednesday incurs a 50% fee. Cancelling on Thursday, Friday, or not attending without notice incurs a 100% fee.
Payment is made at the end of each session by bank transfer or card. [FROM-LOUISE: payment methods and insurance details.]